Welcome to Aura Apparel! These Terms and Conditions govern your access to and use of our website, www.aura-apparel.shop (the “Platform”). The Platform is owned and operated by Aura Apparel (“Aura”, “we”, “us”, or “our”). By accessing or using the Platform, you agree to be bound by these Terms and any additional policies referenced herein (collectively, the “Terms”). If you do not agree with these Terms, please discontinue use of the Platform immediately.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Platform following any changes constitutes acceptance of those changes.

Product Information & Availability

We make every effort to display our products, including descriptions, pricing, and availability, as accurately as possible. However, errors may occasionally occur. Aura Apparel reserves the right to correct any errors and to update product information at any time without prior notice.

Orders & Payments

By placing an order through the Platform, you confirm that all information provided is accurate and complete. We reserve the right to cancel or refuse any order for any reason, including suspicion of fraudulent activity or product unavailability.

All payments are processed securely via our chosen payment gateway. For international orders, customers are responsible for any applicable duties or customs fees.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may request a return within 14 days of receiving your items. To be eligible for a return, products must be:

Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method. If your return is approved after inspection, your refund will be processed to your original payment method within 5–10 business days. Please note that shipping charges are non-refundable.

If the returned item is found to be worn, damaged, or missing original tags, we may reject the refund or issue a partial refund.

To initiate a return or request a refund, please contact our support team at (+92) 3131765855 with your order number and reason for return.

Shipping

We offer worldwide shipping on all orders. Once your order is placed, please allow 1–3 business days for processing. Delivery timelines depend on your location:
3–7 business days
7–21 business days (depending on country and customs)
Shipping rates are calculated at checkout. We partner with trusted couriers to ensure timely and safe delivery. Please ensure your shipping details are correct at the time of purchase. Aura Apparel is not responsible for delays due to customs, courier issues, or incorrect shipping information.

For international orders, customs duties and taxes (if applicable) are the responsibility of the customer and may vary by destination country.

Intellectual Property

All content, including logos, images, graphics, and text, is the property of Aura Apparel and may not be used, copied, or reproduced without our written consent.

Limitation of Liability

Aura Apparel is not liable for any damages or losses resulting from the use or inability to use our Platform, including, but not limited to, indirect or consequential losses.

Termination

You or Aura Apparel may suspend or terminate your account or access to the Platform at any time, with or without cause. You are personally responsible for any orders placed or charges incurred through your account prior to termination.